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What preparations should I make to develop my planning skills?
I work at a call center for an IT company. I am considering starting my own business in the future and would like to transfer to the planning and marketing department to develop my planning skills. What specific preparations should I make?
Let’s start by creating a successful experience from your current job.
In your current job, it is important to gain a successful experience in planning, implementing, and achieving results with at least one project. This doesn’t necessarily have to be a business plan. For example, in internal management, you could focus on business process improvements; in sales, you could reform sales processes; in finance, you could manage project outcomes; and in HR, you could work on improving employee satisfaction or optimizing personnel placement and work style innovation. The point is, planning can be done in any department of a company. If you can’t come up with any planning ideas in your current job, it will be the same no matter which department you move to.
All business or planning involves solving some kind of problem. Therefore, planning ability starts with identifying problems. A problem is the gap between the current state and the desired state. Planning involves exploring ways to bridge this gap, selecting feasible options from various methodologies, and creating a roadmap for implementation. Strengthening your ability to respond to business challenges is crucial.
According to US data, over 70% of entrepreneurs generate business ideas from problems or challenges they have encountered in their past or current jobs. For example, in the call center industry, there have been many groundbreaking solutions and technological innovations, such as outsourcing and offshoring (see Thomas Friedman’s “The World Is Flat”).
Start by creating one plan. This is the beginning. Instead of thinking “I’m not allowed to do it,” it is important to negotiate and persuade stakeholders to create a stage where you can do what you want. Moving from one department or company to another with the thought that “something will change” is not as effective as working with the mindset that “I will change things.” If you have a strong sense of this mindset, then the change in environment can be very meaningful.